Sales department (096) 261-35-35
Service and Repair (093) 903-30-30
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monowheel

Accessories

Electric locomotives

Spares

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Our mission

The OneWheel company is constantly striving to offer our customers the best and newest electric unicycle with the largest assortment, cost, service, and a guarantee that they are even possible to be the best for you. With electric unicycle as in life, there can be problems or failures, our mission is the principle of honest relationships with our customers.

Warranty

The warranty covers the one-year electric unicyclel from the date of purchase and includes a battery with a 6-month warranty. This warranty is limited to what “normal use” of the product implies; Examples of actions or uses that could void the warranty include:

  • exceeding weight or speed limits (check the specifications of individual models, as the weight and speed limits are different);
  • collisions;
  • fall or misuse,   trying to disassemble, modify or repair the wheel yourself.

If the item does not work upon arrival, then we will cover the shipping cost for return. In the case of repairs related to the warranty, we can ask the client to pay the cost of shipping to our repair center in Kiev. Although the products are designed to meet the requirements for protection against water, they are not intended for use in conditions of heavy precipitation or movement in puddles above 5 cm in depth.

Consumables, such as a tire and a camera, are outside the scope of the warranty. OneWheel company offers a wide range of spare parts, such as tires and inner tubes, batteries, control board, chargers and other components. We may repair or replace defective parts not covered by the warranty at an additional cost.  

Warranty service includes:

  • elimination of product deficiencies in certified service centers;
  • exchange for a similar product without surcharge;
  • return of goods and transfer of funds to the account of the buyer.


Return Policy  

Purchases can be returned within 14 days of delivery. To receive a refund, you must contact us by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. to receive a return confirmation.  

Product Requirement:

  • must be closed
  • no traces of operation and external damage
  • original packaging
  • with all documents and accessories.

 Refund will be processed within 1 business day from the receipt of the returned goods.   The buyer must pay the shipping and handling charges for both outbound and return shipments.

In case you got a broken electric unicycle please contact   us by e- mail This email address is being protected from spambots. You need JavaScript enabled to view it.. Usually repairs are done in a couple of days.   If it takes longer, we will keep you informed of the status throughout the entire process.

Spare parts  

If spare parts are available in limited quantities, we can reserve them for our customers. Please note that if you order a part that ends with us, we can be forced cancel the order if your electric unicycle was purchased at another store. Access to parts and accessories is one of the privileges of OneWheel customers .  

Delivery  

We make every effort to provide our customers with the most convenient and fast delivery by New Mail. Prices vary depending on distance, weight, cost. Within 1 business day after purchase, you will be given a tracking number for your parcel. All Electric Unicycleare free shipping. When sending postpay, the customer pays the return shipping fee. All other goods are subject to delivery.